TBTC Reward and Recognition review

What is your role type?

Account Management/ BTA

Back Office

Technical

Sales Manager

Partner or Licensee

Field team

Customer Service/ Front of house

TBTC Channel team

Other (please specify)

None

How would you rate the Reward and Recognition programs run by Telstra for the TBTC channel?

Have you or your TBTC received a R&R prize in the past 12 months?

Yes (comment below which R&R program it was and what you won)

None of the above

None

Which has been your favourite R&R program?

Please provide further information to support your answer in the comment box below.

Optimise and Grow - NDM launch

Adapt Manage and Win - Tid adapt and NDM

How we solved it videos in LGS

Field team spot prizes in TBTCs

Discover to Optimize - LGS

Samsung Takeover - LGS

None

How much impact does R&R programs have on TBTC sales performance?

Zero impact

Considerable impact

What kind of R&R program do you think would have the most impact on sales performance?

Select the 3 R&R programs you think would have the most impact on sales performance.

Individual sales performance R&R based on targets

TBTC team performance R&R - team event or Vendor event prize

Product specific R&R program

Total customer solutions-based R&R program

Short term incentives 2-4 weeks

Long term incentive program 8-12 weeks

Separate R&R program for Technical and back-office roles

Vendor sponsored R&R program with vendor merch and prizes

What kind of prizes do you feel would best incentivise TBTC performance in R&R programs?

Select the 3 prizes you think would best incentivise TBTC performance in R&R programs

Individual Financial - Money/vouchers

Team financial - Money/Vouchers

Individual experience - money cant buy event/experience/tickets

Team experience - money cant buy event/experience/tickets

Vendor sponsored client event - lunch and learn

Marketing or digital advertising campaign/assets

Day off work or extra holiday days

Professional or personal development courses/training

Points accumulation to be exchanged for prizes

Hardware - Xboxes, TVs, devices, etc.

Do you see value in TBTC R&R programs moving forward?

Please provide further information to support your answer in the comment box below.

Yes

None

In your opinion, how can we make the R&R program more impactful for TBTCs?

10.

What has been your biggest frustration about R&R programs to date?

11.

How often would you like to see R&R programs launched in the TBTC channel ?

Monthly

Twice annually

Quarterly

Annually

None

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